Privacy Policy

01 Introduction

Ez69 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at ez69.win. This Privacy Policy applies to all personal data collected by ez69 from players, registered account holders, website visitors, and any other individuals who interact with the ez69 platform ("you", "your", "Data Subject").

Ez69 is committed to protecting the privacy and personal data of all individuals who use our services. This Privacy Policy describes our data practices in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and any other applicable privacy laws in the jurisdictions in which ez69 operates.

By registering an ez69 account, making a deposit, or otherwise using the ez69 platform, you consent to the collection, processing, and use of your personal data as described in this Privacy Policy. If you do not agree to these practices, you must not use the ez69 platform.

02 Information We Collect

Ez69 collects personal data from you directly (when you register, transact, or contact support), automatically (when you use the platform), and in some cases from third parties (payment providers, identity verification services). The categories of data we collect are as follows:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth (for age verification — ez69 is 21+ only);
• Email address and contact telephone number;
• Residential address;
• Government-issued photo identification (where KYC verification is required);
• Username and encrypted account credentials.

2.2 Financial & Payment Data

• Deposit and withdrawal transaction records, including amounts and timestamps;
• Payment method identifiers (e.g., masked Touch 'n Go eWallet account reference, DuitNow ID, FPX bank reference);
• MYR account balance history and transaction logs.

Ez69 does not store full bank account numbers, full card numbers, or payment provider passwords. Payment processing is handled by certified third-party payment processors subject to their own security standards.

2.3 Gaming & Activity Data

• Game history, bet records, wager amounts, and game session durations;
• Sportsbook bet history and cash-out records;
• Poker hand histories;
• Bonus and promotion participation records;
• Login timestamps, session durations, and device/browser information.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Pages visited, features used, and click-path data;
• Cookie identifiers and similar tracking technologies (see Section 5).

2.5 Communications Data

• Live chat transcripts with ez69 support;
• Email correspondence with the ez69 team;
• Records of responsible gaming tool activations (deposit limits, self-exclusion requests, etc.).

03 How We Use Your Data

Ez69 uses personal data collected from you for the following purposes:

Ez69 will not use your personal data for any purpose incompatible with those stated above without first obtaining your explicit consent or as otherwise required by law.

04 Legal Basis for Processing

Ez69 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and operate your ez69 account, process deposits and withdrawals, and deliver gaming services you have requested;
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering regulations, age verification requirements, and gaming licence obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where such interests do not override your privacy rights;
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent for marketing at any time by contacting [email protected].

05 Cookies & Tracking Technologies

Ez69 uses cookies and similar tracking technologies on the ez69.win website to provide core platform functionality, improve user experience, and collect analytics data. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function, including session authentication cookies that maintain your logged-in state during an ez69 session. These cannot be disabled without disrupting platform functionality;
• Performance and analytics cookies: Used to collect anonymised data on how players use the ez69 platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform;
• Functional cookies: Remember your preferences such as language settings, game display preferences, and last-visited sections of the platform;
• Security cookies: Used for fraud detection and to identify suspicious login behaviour.

Ez69 does not use third-party advertising cookies or cookies that track your activity across unrelated websites for commercial profiling purposes. You may manage cookie settings through your browser preferences, though disabling strictly necessary cookies will affect your ability to use the ez69 platform.

06 Data Sharing & Disclosure

Ez69 does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your personal data with third parties only in the following circumstances:

6.1 Service Providers

Ez69 works with third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processing providers (Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay), identity verification services, fraud detection providers, and cloud infrastructure providers. All third-party processors are contractually required to use your data only for the purpose of delivering services to ez69 and to maintain appropriate security standards.

6.2 Regulatory & Legal Disclosure

Ez69 may disclose personal data to gaming regulatory authorities, anti-money laundering agencies, law enforcement bodies, or courts where required by applicable law, a court order, or a valid regulatory demand. Ez69 will notify affected players of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ez69's business, personal data held by ez69 may be transferred to the relevant acquiring entity, subject to the same privacy protections described in this Policy.

07 Data Retention

Ez69 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active ez69 account plus a minimum of five (5) years following account closure, as required by AML and gaming licence compliance obligations;
• Transaction records: Retained for a minimum of seven (7) years from the date of transaction in accordance with financial record-keeping requirements;
• KYC documents: Retained for the duration required by applicable anti-money laundering legislation, typically five (5) to seven (7) years from account closure;
• Support communications: Retained for three (3) years from the date of the communication;
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to document compliance.

Where personal data is no longer required for any lawful purpose, ez69 will securely delete or anonymise it.

08 Data Security

Ez69 implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ez69 platform;
• Encryption of sensitive data fields (including passwords, which are stored as salted cryptographic hashes — ez69 does not hold your plain-text password);
• Access controls limiting personal data access to authorised ez69 personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Intrusion detection systems and 24/7 platform security monitoring.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. If you believe your ez69 account has been compromised, please contact our support team immediately via live chat or at [email protected] so we can take prompt action to secure your account.

09 Your Data Rights

Subject to applicable law and our legitimate operational and legal obligations, you have the following rights in relation to your personal data held by ez69:

• Right of access: Request a copy of the personal data ez69 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer required for its original purpose and no legal retention obligation applies;
• Right to restriction: Request that ez69 restrict processing of your data in certain circumstances;
• Right to object: Object to processing of your data based on legitimate interests, including direct marketing;
• Right to withdraw consent: Withdraw previously given consent for marketing communications at any time without affecting the lawfulness of prior processing;
• Right to data portability: Request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of the above rights, please contact the ez69 data team at [email protected] with the subject line "Data Rights Request". Ez69 will acknowledge your request within 7 business days and respond substantively within 30 calendar days. Note that certain rights may be limited where retention of your data is required by law (for example, AML and gaming licence compliance obligations).

10 Children & Minors

The ez69 platform is strictly restricted to individuals aged 21 years and above. 21+  Ez69 does not knowingly collect personal data from individuals under the age of 21. Age verification is performed during account registration. If ez69 discovers or is notified that an account belongs to a person under the age of 21, the account will be immediately suspended, any balance returned to the depositing payment method following verification, and all associated personal data deleted to the extent permitted by applicable law and compliance obligations. If you believe that a minor has accessed or registered an ez69 account, please notify us immediately at [email protected].

11 Third-Party Links

The ez69 platform may contain references to third-party payment providers and service partners whose services are integrated into the platform. Each of those third parties operates under its own privacy policy. Ez69 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your ez69 account, including your chosen payment provider (e.g., Touch 'n Go eWallet, Boost, DuitNow, Maybank2u, CIMB Clicks, Public Bank).

12 Amendments to This Policy

Ez69 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Notice of material changes will be provided through a notification on the ez69 platform or via email to your registered address. Your continued use of the ez69 platform following notification of changes constitutes acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this Privacy Policy periodically.

13 Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns regarding the use of your personal data by ez69, please contact us using the details below:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via the ez69 platform after login
• Response Time: Acknowledgement within 7 business days; full response within 30 calendar days

If you are not satisfied with ez69's response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction, including the Department of Personal Data Protection (JPDP) in Malaysia under the Personal Data Protection Act 2010.